Research Highlights Differences in Pharmacy Care Perceptions Among Diverse Populations, Including Patients with Disabilities

A recent study conducted by the University of Kansas School of Pharmacy has shed light on how perceptions of pharmacy care vary across different demographic groups, particularly among patients with disabilities and ethnic minorities. The research, based on a survey of 1,218 pharmacy patients across the United States, found that while over half of respondents expressed satisfaction with their pharmacy experiences, notable disparities exist in how care is perceived and delivered to diverse populations.

The survey, carried out via Qualtrics, identified key communication barriers that affect patient satisfaction. These include challenges faced by individuals with hearing impairments and the limited physical space in pharmacies that hinder access for wheelchair users. Specifically, patients with disabilities reported lower satisfaction levels, highlighting areas where pharmacy services can improve.

The study's authors emphasize that quality pharmacy care is vital for positive patient outcomes. Pharmacists and pharmacy staff play a critical role as the last point of contact in the healthcare system, responsible for ensuring prescriptions are safe, appropriate, and clearly communicated. Effective communication with patients, especially those with hearing difficulties or mobility limitations, is essential to maximize medication effectiveness and safety.

Researchers categorized respondents into three groups: white/non-Hispanic without disabilities, ethnically diverse without disabilities, and ethnically diverse with disabilities. The findings suggest that while most patients were generally satisfied, ethnically diverse patients with disabilities, particularly those with hearing impairments or who use wheelchairs, reported lower levels of satisfaction.

The study underscores the importance of culturally competent and accessible pharmacy services. Improving physical infrastructure, such as ensuring sufficient space for wheelchair access, and enhancing communication strategies with hearing-impaired patients can make a significant difference. The researchers advocate for ongoing education for pharmacy staff and the hiring of more diverse personnel to better serve a broad spectrum of patients.

Additionally, the study calls for pharmacy schools and professional development programs to incorporate training on cultural sensitivity, disabilities, and effective communication techniques. Such measures could improve trust and engagement between pharmacists and patients of various backgrounds, ultimately leading to better health outcomes.

Overall, this research highlights that understanding patient perceptions and addressing specific barriers faced by diverse populations are crucial steps toward equitable and effective pharmacy care.