Transforming Communication: How Healthcare Staff Can Improve Interactions with People Living with Dementia

Recent research highlights the importance of language in healthcare settings, especially when caring for individuals living with dementia. A groundbreaking study led by Dr. Suzanne Dawson from Flinders University and the Southern Adelaide Local Health Network introduces a novel approach called "flipping language." This intervention aims to positively change how healthcare staff and families communicate about dementia by replacing clinical, often stigmatizing terms with more person-centered and empathetic language.

Conducted in a specialized behavioral unit for patients with severe behavioral and psychological symptoms of dementia, the study emphasized identifying words that may harm or misrepresent individuals, such as "aggressive" or "wandering." Instead, staff and families are encouraged to explore and choose language that acknowledges the person’s intent, history, and experience, fostering deeper understanding and human connection.

Dr. Dawson explains, "The language used in clinical settings doesn't merely describe reality—it shapes it." By consciously selecting words that focus on a person’s lived experience rather than labeling their behavior, caregivers can create a culture that is both psychologically and emotionally safe. Caregiver Jenie Aikman, who has personal experience caring for a family member with dementia, led the implementation of this approach on the unit.

The study's findings, adapted from a UK-based staff training program called My Home Life, demonstrated that shifting language improved staff understanding of residents, enhanced documentation, and positively impacted care quality. Aikman notes that while traditional language was efficient, it often failed to accurately reflect an individual’s behaviors, leading to a more respectful and empathetic approach through the new language.

Importantly, this cultural shift required minimal structural changes, relying instead on reflection, curiosity, and relational care. Staff reported engaging in informal discussions about language, fostering an environment of openness and mutual respect.

The researchers suggest that this approach can be extended beyond dementia care into other stigmatized settings, such as mental health services. Dr. Dawson emphasizes that the goal is to preserve dignity and respect for vulnerable populations. Ultimately, small changes in everyday language can significantly improve relationships and care outcomes, making this an essential consideration for healthcare professionals.

Source: https://medicalxpress.com/news/2025-05-health-staff-people-dementia.html