Over 16 Million Contacts Made to the 988 Crisis Hotline Since Its Launch Through December 2024
The 988 crisis hotline has been utilized over 16 million times since its launch in 2022, highlighting opportunities for increased outreach and engagement in mental health support services.
Since its introduction in July 2022, the 988 suicide and crisis hotline has seen over 16 million calls, texts, and chats from individuals seeking mental health support nationwide. According to a recent study published in JAMA Network Open, researchers, including Dr. Jonathan Purtle from New York University, analyzed the usage patterns over the first 30 months of operation. They found that approximately 16.3 million contacts were made by users across the United States, with the majority being voice calls (70.1%), followed by texts (18.0%) and online chats (11.9%). Notably, about 11% of these contacts were redirected to the Veterans Crisis Line.
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