Enhancing Communication with Older Adults: Best Practices for Better Healthcare Outcomes
A new report provides evidence-based strategies for healthcare providers to improve communication with older adults, promoting better health outcomes and patient satisfaction in a growing aging population.
A recent report from the Gerontological Society of America offers essential guidance for healthcare providers to improve communication with the rapidly growing older adult population in the United States. As older adults now constitute nearly 17% of the U.S. population, effective and respectful interaction has become increasingly vital for ensuring better health outcomes.
The report, titled "Communicating With Older Adults: A Review of What Really Works," emphasizes evidence-based strategies aimed at fostering clearer and more compassionate conversations between clinicians and patients aged 65 and older. It highlights the importance of addressing common communication barriers such as low health literacy, vision and hearing impairments, and cognitive changes like dementia. Healthcare providers are encouraged to use patient-friendly language, avoid medical jargon, and create accommodating environments with proper lighting and visual aids.
Practical techniques to enhance communication include active listening—allowing patients to express concerns fully, paraphrasing to confirm understanding, and asking open-ended questions to gather more detailed responses. The teach-back method is recommended, where patients repeat information in their own words to verify clarity. Additionally, the LEARN model offers a culturally sensitive approach to resolve potential differences between provider recommendations and patient beliefs.
Special considerations are advised when engaging with patients experiencing cognitive decline, such as simplifying instructions, involving caregivers as appropriate, and maintaining the patient’s dignity and independence. A calm, reassuring tone can help reduce agitation and foster engagement, even as cognitive abilities change.
This comprehensive guide serves as a timely resource for healthcare professionals across all settings, emphasizing that effective communication not only improves understanding and adherence but also enhances patient satisfaction and trust.
For more information, visit gsaenrich.geron.org/ageism. Source: https://medicalxpress.com/news/2025-08-clearer-conversations-highlights-communicating-older.html
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